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Course Information

Course Type

Day Courses

Course Location:


Course Duration:

15 Weeks

Recruitment Method:

Open Night

Course Start Date:


Course Times:

6:30pm to 9:30pm, 2 nights/week

Course Certification:

Customer Service (5N0972), Information & Administration (5N1389), Word Processing (5N1358)

Course Code:


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Reception and Clerical Skills


The Reception and Clerical Office Skills course will help you to carry out reception and related tasks and operations as a front-line representative in a range of organisations.

If you wish to gain a very good knowledge of the day to day running of an office, combined with customer service and word processing. This course will open up job opportunities within many different organisations either front of house as a receptionist or within an office environment.

The course modules include:
Information & Administration (award 5N1389)
Understand how information is processed within organisations and the various systems and methods in use and to enable the learner to operate effectively, under supervision in a range of organisations.

Word Processing (award 5N1358)
Demonstrate the use of Word Processing software to produce documents in a variety of contexts to a mailable or publishable standard.

Customer Service (award 5N0972)
Provide effective customer service within a range of environments.

This is a full time  tutor led course where a combination of training methods is used to deliver this course.  These include instructions, presentations, demonstrations, supervised practice, practical work training, discussion groups, role plays, and giving and receiving feedback.  Participants are required to actively participate in the learning process and engage in course work outside of course hours.  They must complete a number of written exercises throughout the course and keep up-to-date records of their progress.  A number of methods are used to assess the participants’ progress and for certification purposes.  These include internal theory exams, practical exams, learner records and skills demonstrations.

Applicants must have reached the current statutory school leaving age. Applicants should have achieved a minimum of a QQI Level 4 Major Award or its equivalent. Good numerical and communication skills are essential, including verbal and written command of the English language.

A wide range of industries and businesses employ receptionists and clerical officers. These include hotels, office blocks, hospitals, factories, government building, doctors’ surgeries and solicitors’ offices etc. Many receptionists and clerical officers work 9am to 5pm Monday to Friday. However, some industries require their receptionists to work weekends, evenings and shift work. Typically, graduates of this course will seek employment as junior receptionists/clerical officers to build on their experience and further their careers. Some graduates may decide to progress to a higher level or related course.


    Bus: 18, 25, 26, 40, 66a, 67, 76a, and 79 bus routes
    Luas Red Line: 25 minute walk from Kylemore stop or 5 minute bus ride on Number 18.


    Ballyfermot Training Centre
    Chapelizod Hill Road
    Dublin 20
    Tel: 01 605 5900
    Email: barecruitment@btc.cdetb.ie

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