Welcome to The Ballyfermot Training Centre

Course Information

Course Type

Evening Courses

Course Location:

Ballyfermot

Course Duration:

10 weeks

Recruitment Method:

Course Start Date:

20/09/2021

Course Times:

6.00pm to 8.30pm Monday and Wednesday or Tuesday and Thursday

Course Certification:

FETAC Level 5 Component Certificate in Customer Service 5N0972

Course Code:

BAQ229

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Customer Service Skills

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The aim of this course is to provide learners who will be able to provide effective customer service within a range of environments.

This is an evening  tutor led course

Good numerical and communication skills are essential, including verbal and written command of the English language. Applicants seeking entry to the programme should have achieved a minimum of a FETAC Level 4 Major Award or its equivalent prior to entry to the programme

  • GETTING HERE

    Bus: 18, 25, 26, 40, 66a, 67, 76a, and 79 bus routes
    Luas Red Line: 25 minute walk from Kylemore stop or 5 minute bus ride on Number 18.

  • GET IN TOUCH

    Ballyfermot Training Centre
    Chapelizod Hill Road
    Chapelizod
    Dublin 20
    D20CX93
    Tel: 01 605 5900
    Email: barecruitment@btc.cdetb.ie

  • © Copyright 2021, Ballyfermot Training Centre

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